In this way, the public tends to believe that all the quality of Google will also be inserted into these applications, maintaining the Business Email List credibility of the brand. Technical assistance It may not seem like it, but customer service and technical support are also considered quality requirements for products and services. If a warranty is not Business Email List honored, service is delayed, support does not solve the problem permanently, and high prices are charged for repair, the brand will gain a bad perception, changing the user's opinion to negative. Reliability in a product or service involves believing that it will not fail when we Business Email List need it to over a period of time.
That is, if the brand offers a 2-year warranty but there are usually defects in the product during this period, it is not so reliable in the eyes Business Email List of the consumer. Accordance The quality of a product or service is measured Business Email List in two ways. The first is to assess whether the manufacturing complies with existing standards, regulations, and specifications in Business Email List the design of the project. The other is to measure the number of failures the process records, resulting in defective products. Durability represents the average time that a product Business Email List is active (functional) until its deterioration and final stoppage.
You can even confuse durability with reliability, but they are not the same thing. While reliability refers to the minimum time that a Business Email List product can be defective, durability refers to the useful life of the product until the total loss of market value. When you think about it, a product has good durability when the investment is recovered. Esthetic In Business Email List addition to all the requirements mentioned so far, the appearance of the product also counts a lot. If it is beautiful, has good texture, has resistant materials, has good Business Email List levels of security and is intuitive, it produces a good quality impression. Why is the satisfaction survey important?